Privacy policy

The Quintain group of companies takes your privacy seriously where we deal with your personal information. This means information that identifies you personally such as your name, credit card information, photo and contact details or data that can be linked with such information in order to identify you directly or indirectly (“information”).

This Privacy Policy (the “Policy”) sets out the basis on which any of your information will be collected, stored and used by us and reflects our commitment to maintain the confidentiality of your information and to provide you with the best possible experience.

 

About us

References to ‘we’, ‘our’ or ‘us’ in this Policy are to the following members of the Quintain group:

Quintain Ltd, Quintain Services Ltd, Quintain NW01 Developments Ltd, Quintain Alto Developments Ltd, Wembley NW07 Investments Ltd, all of 180 Great Portland Street, London W1W 5QZ (hereinafter “Quintain”).

Wembley Park Residential Ltd, of 180 Great Portland Street, London W1W 5QZ (hereinafter “Wembley Park Residential”).

Wembley Park Ltd and Wembley Park Estate Management Ltd, both of 180 Great Portland Street, London W1W 5QZ which includes Wembley Park brands – Wembley Official Parking and Yellow Pavilion) (hereinafter “Wembley Park”).

 

How do we collect your information?

We collect your information in the context of offering and providing our services to you, and when you interact with us. We collect your information in a number of ways, being either information you give to us, information we collect automatically, information we receive from third parties, information you provide about other people or information we collect through CCTV and surveillance.

Information you give us

 

How do we use your information?

The information we hold on you will be used in a number of ways including to provide you with services related to renting, purchasing or investing in our properties, and to facilitate community engagement by informing and managing your participation in our community programmes, initiatives, activities, promotions and events.

Where we rely on legitimate interest as a ground for processing your information, our legitimate interest is necessary for promoting our business, improving the services we offer to you and your experience when you interact with us, and ensuring effective operational management and internal administration of our business and the exercise of our rights.

To provide you with services requested or where we have a contract

  • To register you as a new tenant or property owner when you lease or purchase a property from us;
  • To manage and provide you with the services under a lease or purchase agreement, or any other agreement you enter into with us. This includes managing rent, aftercare and maintenance services (including dealing with your queries); and
  • To raise sales invoices, to confirm the success of payments you make to us for leased or purchased properties, and to issue you with refunds where applicable.

To send you direct marketing communications relating to our available properties or services, according to your marketing preferences where we do not have a legitimate interest grounds for sending these communications; and

 

Do we share your information?

  • We share your information in limited circumstances with the members of our group, government authorities, our suppliers, business partners and other trusted third parties. Where shared, we ensure your information will only be used for the purposes outlined in this policy. We do not sell your information under any circumstances.
  • We share your information with our other group companies for internal reasons, primarily for business and operational purposes in line with this Policy (see introduction section for details of these group companies and the below):
  • We share your information with our trusted suppliers subject to appropriate controls. In particular we share information with:
  • We share your information with estate agents, mortgage providers and independent financial advisers;
  • We share your information with Brent Council, the Homes and Community Agency (now Homes England) and relevant utility providers where you purchase or rent a property with us. This is so they are able to update their systems and direct any correspondence or bills directly to you;
  • We share your information with property management agents, FirstPort, Mainstay and Homeground who manage certain developments on our behalf and on behalf of our ground leaseholders;
  • We share your information with our legal representatives, solicitors, auditors and lenders;
  • We share your information with law enforcement agencies who may access and use your information for prevention of crime such as fraud and money laundering. This includes exchanging information with other companies and organisations (as necessary) for the purposes of fraud protection and prevention;
  • We share your information with the emergency services or other relevant requesting authority where it relates to a serious incident you are involved with on our property;
  • We share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce a lease/purchase agreement and any other agreement; or to protect our rights, property, safety or security, and that of third parties, visitors to our websites or the public;
  • We share your information with a third party if we transfer, change or assign your agreement or we employ a third party to manage any aspect of your account and are required to pass relevant information about you to them;
  • As we continue to develop our business, we may sell or purchase assets.  If another entity acquires us or merges with us, your will be disclosed to such entity.  Also, if any bankruptcy or reorganisation proceeding is brought by or against us, such information may be considered an asset of ours and as such it is possible they will be sold or transferred to third parties; and
  • We share your information where you give us express permission to share your information in the course of your relationship with us from time to time.

Please note that our website may contain links to other websites operated by third parties – these websites are outside of our control and are not covered by this Policy.  This Policy applies only to the information we collect and we cannot be responsible for information that third parties may collect, store and use.

 

How long do we keep your information?

Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘How do we use your information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws. For example, we generally keep your information for 6.5 years after termination of a lease agreement with you, in our legitimate interest, to be able to bring claims or defend against potential legal action.

 

Do we transfer your information abroad?

Your information is stored within the EU generally and in limited circumstances may be transferred to India or the US; this is the case only where you provide your name and email address details for the alert service on our www.quintain.co.uk website or when you register for email newsletters delivered by our marketing software Mailchimp. We ensure that any of your information processed outside the EEA is protected in the same way, as it would be, if it were processed within the EEA by putting appropriate security measures and safeguards in place. For the transfer to India, we have EU Model Clauses in place as a safeguard. To find out more about how we safeguard your information as related to transfers and to obtain a copy of such safeguard, contact us using the contact details below.

MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework. It subjects all Personal Information received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view Mailchimp’s certification, visit the U.S. Department of Commerce’s Privacy Shield website: https://www.privacyshield.gov/welcome.

 

What are your privacy rights?

By law, you have a number of rights (subject to certain conditions) when it comes to your information. Further information and advice about your rights can be obtained from the data protection regulator in your country. You can exercise any of these rights by contacting us through our details below.

Rights – What does this mean?

 

Changes to this policy

We may periodically make changes to this Policy. We will notify you of any significant changes where we have a relationship with you and otherwise post updated documents on our website.

 

Contact us

If you have any questions, comments and requests regarding this Policy, please get in touch with us at privacy@quintain.co.uk.

If you are not satisfied with our response to a complaint you have made, or think we aren’t complying with data protection law, you can make a complaint to the UK data protection regulator – the Information Commissioner’s Office:
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Phone number: 0303 123 1113

Website: https://ico.org.uk/make-a-complaint