Customer Liaison Coordinator

Department: Sales
Report To: Director - Sales & Marketing


Quintain is one of the largest private mixed-use developers in Ireland, with an active landbank across Dublin including Adamstown, Cherrywood, Clonburris and Portmarnock.

Reporting to the Director of Sales & Marketing, the role of Customer Liaison Coordinator will be part of the Sales team based in Dublin. There will be the opportunity to work proactively and collaboratively with other members of the Quintain team to deliver new neighbourhoods and communities.

This is a fantastic opportunity for a highly motivated and ambitious Customer Liaison Coordinator who wants to work on exciting residential projects.

Full details of the role are set out below.

Key Accountabilities

  • Lead point of contact with the Purchaser once the Property is ready to commence snagging.
  • To manage the snag process and guide the Purchaser through initial snag to snag sign off.
  • Working in collaboration with Construction and Project Managers to achieve targets.
  • Supporting the Purchasers on any queries on the process of closing the sale.
  • Providing Homeowners with information and guidance before move in.
  • Managing any aftersales issues that are reported in the Defects Liability Period.
  • Triage of issues reported and liaising with Contractors and relevant parties to resolve issues.
  • Recording of relevant issues on Zutec and tracking progress to a satisfactory resolution.
  • Attend internal meetings and meetings with Contractors and Solicitors.
  • Reporting on aftersales issues monthly.

Qualifications and Experience

  • Minimum of 2-3 years’ experience in a similar role within the Property Industry.
  • Strong attention to detail.
  • Ability to prioritise, multi-task and trouble shoot essential.
  • Ability to manage their own workload and time.
  • Be a team Player.
  • Highly organized.
  • Results oriented and able to work both independently and within a team environment.

To apply for this vacancy, please send your CV and covering letter detailing your suitability for the role to